A sample of the recent comments received are shown below - updated November 2020
"Hi Jennifer and Naomi
A huge thank you to both of you for guiding us through the long, awkward process of our sale. The App, combined with your fast, professional and friendly responses, kept our spirits up until completion. We do own another house so watch this space in a couple of years!"
"Hi Grace, on behalf of myself and Darren I just wanted to say thank you so much. Having both been through house purchases/sales recently I can honestly say you’ve been great. You’ve always answered the phone, been quick to respond, kept us informed and that’s something neither of us had from our previous experiences. Having a pro-active solicitor who is there for advice has made it much less stressful and our lives that bit easier.If ever anybody asks I will definitely be recommending you."
"Hi Jennifer and Naomi Just a quick message to say thank you for both of your hard work on my sale and purchase. Having used other solicitors in the past I have been very impressed with Rowlinsons services and the way they handle things . I appreciate it’s hard at the moment due to the pandemic but you guys have worked hard . Thanks again for all your help Nathan & Emma"
"We have already sent our sincere thanks personally to Grace for the wonderful help and support she has given us in respect of our recent sale and purchase.The sale was particularly harrowing due to the incompetency of the purchasers solicitors and the lack of “hand holding” which had not been given to the naive first time buyers. Anyway,back to the real reason for this contact,Grace. My wife and myself both thought it relevant to refer her excellent service throughout all the above difficulties to her “boss”! I had most dealings with Grace and every phone call was answered promptly and on the very odd occasion I had to leave a voicemail again a prompt response was given. Her approach was friendly,caring and professional. There were times when I felt I was being a pestering nuisance but Graces fresh persona on the call certainly didn’t reflect this.This to me is something that is naturally within a person and cannot be trained in.And what about the day I received an email from her at 7am on her day off...........wow, that is well above and beyond the normal service. Please pass on my comments to Grace.Your firms services will be well recommended based on Grace's performance.Thankyou."
"Lauren Doyle has been our conveyancing executive and I am writing to tell you what a fantastic job she has done for us. Throughout, she has been highly professional, responding quickly to emails and phone calls and keeping us fully informed at all stages. She has shown great tenacity and a strong work ethic - even sending me an email one Sunday evening! Her style is professional yet friendly and it has been a pleasure dealing with her. I would be grateful if you could let her know this."